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Gail B, Dracut MA

The young woman that was my service rep was excellent. She was very professional and very easy to deal with.

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Christina C, Wilmington MA

Most liked - Speed, amenities, friendliness

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Charles C, Medford MA

Ken Oeun was very professional, answered all our questions and had a very good knowledge of the Toyota we leased. I would gladly and confidently refer any of my friends or relatives to him.

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Sally M, Lowell MA

All contacts with personnel were professional yet friendly. I like it when I set up an appointment that people take the time to see that I have been there before.

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Jose F, Tewksbury MA

Very easy to deal with, quick to the price and bottom line. My salesperson was excellent, best I ever had.

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Shirley C, Lowell MA

Service department provides excellent service - the man who did the intake and follow through was most courteous and explained in detail what needed to be done that day and what I should have done next time I brought the car in for service. I feel confident that my vehicle is serviced thoroughly and honestly with Ira Toyota.

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Stacy S, Haverhill, MA

"Everyone at IRA Toyota was so friendly and helpful. It was a great experience. The customer care representative (Caesar) was excellent. The manager was so friendly and honest (Dan Gilday) and Kenny (sales rep) was terrific."

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Dorothy F, Billerica, MA

"I like that you drive in, get waited on by courteous advisor and you can wait. I made my appt on line, it was simple and then I received a confirmation of my appt and a phone call."

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William H, Wilmington, MA

"Service advisor, David Brown, courteous, knowledgeable, helpful. Fast intake and clear explanation of service. Comfortable waiting room and amenities."

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Nina B, Stoneham Ma

"Everyone was so friendly and knowledgeable, Ed was very funny. He made me less nervous."

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QP, Haverhill MA

"This was probably the easiest and most enjoyable car buying experience that I have ever experienced."

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Ann T, Wakefield MA

"Excellent service, friendly, knowledgeable sales staff."

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Kristen T, Chelmsford, MA

"Zack was very pleasant and a pleasure to work with, They worked with me to meet my required monthly payments, What a nice guy!! Did he job great, The employees made me feel comfortable and they were wonderful to work with to make a smooth transaction.

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Jane C, N Chelmsford MA

"We were met courtesy and a recognition of the fact that we had done our homework and new what we felt was a fair price for the car. Overall honesty and fairness regarding the purchase price and the turn in. I do not have any suggestions as I was completely satisfied."

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Nancy K, Wilmington MA

"Everyone was so nice. Wonderful dealership. All the sales people and staff were great."

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Jonathan L, Lowell MA

"Everyone was very pleasant and at no time did I feel any pressure."

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Francis M, Dracut MA

"Fausto was outstanding. He greeted us promptly and was very thorough and courteous throughout our experience, People seem friendly and honest so I would have no problem servicing my car there"

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Haydee F, Methuen MA

"I received overall excellent service! Could not have been better! Great team."

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Ralph N, Amherst NH

"I truly wish that I had visited the Ira dealership before purchasing two new vehicles for my wife and son earlier this year. I will highly recommend this dealership to anyone who asks!!!"

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David H, Chelmsford MA

We were very happy with the service provided by Dimitri. He did an excellent job making sure we found a vehicle that matched our needs. Great service.

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Kathryn H, Reading MA

I was very satisfied with the entire process. The salesperson was very knowledgeable as well as courteous. I appreciated the fact that there was no high pressure involved in the transaction. I felt that the salesperson really cared and that I would fee comfortable calling on him in the future if need be. The entire process could not have been more efficient and smooth. I liked the fact that there was no excessive pressure to buy. I felt that the salesperson knew I was serious about buying and he was serious about selling and it was pretty much an even playing field, which from past experience, is not always the case. I felt very comfortable with the experience and satisfied with the end result.

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Bob D, Chelmsford MA

Service was friendly, timely and met my needs.

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Sara H, Lowell MA

Brian was friendly and got everything done in a timely manner.

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Kathryn G, Chelmsford MA

I was impressed that my car was ready ahead of schedule and the best part was having my car vacuumed out for me.

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Marian H, North Billerica MA

Friendly. Larry remembered my name, kept me up to date.

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Karen L, North Billerica MA

Service tech was extremely nice and knowledgeable.

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Alice M, Tewksbury MA

Everyone was very kind and helpful and answered any questions I had. Work was done very quickly and on time. The friendliness of everyone, means a lot to my husband and I.

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Lisa S, Tyngsboro MA

I love the coffee machine and internet. Pleasant service tech, and amenities.

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Alex B, Lynn MA

Jodie was spectacular and very thorough. I will be back because of her.

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Patrick G, Wilmington MA

Ron our salesperson was fantastic. Made the experience really easy and quick. Told him what we were looking for and he provided it. A plus plus job. Very happy with the whole process. Could not have gone smoother. Will be happy to return at the end of the lease to see what we can do and when we are ready to purchase or lease another car. Not pressure sales.

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Donna A

Every touch point of this service experience was very positive, from making the appointment, dropping off the car, receiving updates, picking up the car and paying for the service. Being in the customer service industry myself I find most of my service experiences fall short of my expectations. Not this time. This was truly an excellent customer service experience. It is hard to just pick one thing. In a nutshell, probably that everything was easy for me. But I have to say that being treated respectfully while having my expectations exceeded is very impressive.

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Ricardo A

It was a very good experience. I always most enjoy the friendliness and complete expectations I get for cost and required or recommended additional services. I never feel taken advantage of. So I do not cringe at the costs.

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Barbara B

My vehicle needed the 5000 mile authorized checkup. I will continue to go to Ira for all my needs for my car as I was very happy with the way I was treated. The service was excellent, the personnel were pleasant, knowledgeable and prompt. The service was explained to me before it was done in language I could understand and how much it would cost, which I appreciated.

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William B

The Service Advisor, Mr Al Lopes was extremely knowledgeable and courteous, throughout the entire process of having my 4Runner repaired.

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Steven B

The speed of the service and how nice everyone is there.

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Sheila F, Tewksbury MA

Probably the best experience I have had in 40 years. My salesperson was honest and straighforward. Did not play the game of making me think it was him and me against the sales manager.

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Samol L, Lowell MA

He is a good salesperson in your dealership, very friendly and gave a lot of ideas for customer. That is why I bought this car. I love this car. It is a good car. Thank you so much.

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Kim R, Somerville MA

Keith Henderson, Kenny Leuing and Hitesh Patel assisted with my vehicle purchase, and they were all very professional. My husband and I were especially pleased to work with Mr Leung and appreciated his positive and friendly attitude. He worked with us, answered all our questions and always returned our phone calls in a timely manner. Mr Leungs customer service is outstanding.

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Paul S, North Chelmsford MA

I have bought here before and have always had good service.

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Padma S, Lexington MA

Excellent experience throughout our vehicle purchase. We had taken a price quote from internet that was honored without question. A dealer installed navigation and multimedia system (Rosen) froze and the dealer support was excellent and prompt. Courteous and knowledgeable sales personnel, thorough and detailed. Nice dealership facility.

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Vanny T, Lowell MA

He did an excellent job and made it a great experience for me. My salesperson made sure I was pleased with my vehicle and I appreciate him for checking up on me. He explained all the features of the car for me and he answered all my questions. I enjoyed being able to really get inside the vehicle and being able to experience it.

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Gerard C, Tewksbury MA

This is the second time I have dealt with Mr Chittavong and he continues to be courteous and goest out of his way to understand my needs. The Finance Manager was very professional and understanding. He was efficient and the signing of all the papers was reasonably quick. Everyones concern that I was satisfied with the transaction of choosing the correct vehicle, negotiating cost and closing contracting paperwork. Everything went well. This is my third lease with Ira Toyota and each time I have been very satisfied.

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